If you are dissatisfied with your order for any reason, you can return your unused and uninstalled items for a prompt refund or exchange within 30 days of purchase. All returned merchandise must be accompanied by the original invoice. All special orders are non-returnable. The original shipping and handling charges are not refundable. Please send your package in a prepaid, insured, traceable method to the address below. Florida Powertrain and Hydraulics, Inc., 2265 W Beaver St., Jacksonville, FL, 32209.